What it’s like to be a Vehicle Technician: RAC Roadside Assistance Services

What it’s like to be a Vehicle Technician: RAC Roadside Assistance Services


[Music] [Music] are me in Vail and I work for the RAC as a Patrol and this year I was voted RAC patrol man of the year so I was started at 7 o’clock I’d leave my house in the van and the first job would be deployed to me and from then each job deployed to you in different priorities and the closeness of you to the job so you may do you may go from a flat battery to an RTA to an engine blown up you you just get a complete variation every single day night is the greatest thing of this job number one is customer service nowadays the car doesn’t really matter it’s what you do for the customer obviously nowadays technology is moving on all the time sometimes you can’t fix a vehicle so your job is to make sure the customer is as comfortable as possible this is a job that I enjoy the most is nobody’s ever disappointed to see us whenever we turn up rain or shine the people have always got a smile on their face when they get out the car and it’s a great feeling to know that you want it every time you turn up the things you really need to cope with this job is a good personality with the customer because at the end of the day you’re going through some traumatic experiences and if you think if you’re broken down on the hard shoulder of a motorway with your children if you’re a lady alone or a guy alone and you’re there you don’t know what to do you’re worried you’re scared and you know you’ve got to deal with that before you even start looking at the car so you really do need to be a people person and really do need to be concentrate on the customers needs rather than the vehicle to start with the tools of my trade very completely we’ve got the Upstate laptop because nowadays everything is electronic on most modern cars so we need the laptop to plug in and find out what exactly is going on it’s a fantastic job and if you’re bored of just being in a garage doing the same oil changes every day this is a way to continue learning about vehicles all the time as well as doing something really constructive and having people actually one-on-one experiences [Music] you


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