The Trainer #48: A technician’s most important acronym

The Trainer #48: A technician’s most important acronym


you know it’s been my pleasure over the last five years to produce these short informational videos for you and I hope that you found them helpful this month is a little bit different video it’s not technical in nature but the information I want to share with you is just as important and protecting yourself and your family as any tip that I’ve ever shared in the past today’s tip cya or to be politically correct cyp cover your backside and what I mean by that not too long ago a Vermont technician was criminally charged in the death of a customer where he had passed the vehicle under the state inspection program and a few months later brake lines failed or allegedly failed that resulted in the death of that customer could that happen to you yeah it could because as a professional you can be held criminally and civilly liable for what you do and in some cases what you don’t do on your customers cars this is something you really need to be aware of and understand you don’t have to do anything wrong you just have to not do anything to still be in a problem and if you find yourself in this situation the cost alone and defending yourself and your reputation could very well put you and your family into bankruptcy we don’t want to see that happen so what can you do protect that well first and foremost make sure that any paperwork is signed by the customer before you perform any kind of work on their vehicle make sure you have their authorizations and you follow any state mandated guidelines and handling the repair for your customers cars this not only applies to you shop owners it applies to youth technicians as well because they can come after you just as quickly as it came the boss and your boss’s liability insurance ain’t covering you so you want to make sure that your bus just discovered it says is another thing you can do is make sure that you do what you’ve heard me say time and time again perform a routine safety inspection on every single vehicle that you get I don’t care if it came in for an oil change or a flat repair take the time to check the tires check the brakes shake the suspension down make sure the lights work anything that you think that might cause that vehicle to be in an accident if it’s left unrepaired check it document it and then get the customers sign off on it if they decide they’re not going to repair the problem yeah you heard me right they’re not going to repair the problem make sure there’s something on that repair order something in writing that says they were informed but they decline the repairs that’s going to help you if you ever find yourself in a situation we have to defend yourself in court I know it sounds like a lot of extra work yeah it is a lot of extra work but which would you rather do spend thousands of dollars on attorneys fees defending yourself in a criminal or civil case or spend a few extra minutes making sure that your work is documented and you’ve done the right job for your customer you gave them the benefit of your professional expertise and if they decline the repair hey that’s on them and not on you thanks for watching this edition of the trainer I’ll see you next month we hope that you found this video that you just watched helpful and informative that’s why we do them but listen to what you think by adding your comments here below the video player and if you did like it how about a thumbs up and share it with your friends and if you did like it of course you’re not going to want to miss the next one so while you’re here hit the subscribe button that way you’ll be able in the first to know when new content is added thanks for watching I’ll rage on YouTube


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