Tag: Hendrick Automotive

Experience Fixed Operations – Hendrick Automotive Group Testimonial

Experience Fixed Operations – Hendrick Automotive Group Testimonial

Reynolds and Reynolds has helped us a lot in our desire to move from a decentralized model where the stores are doing all kinds of different things, you know, whether it’s appointment process or service drive selling tool. We’re trying to become much more centralized. Reynolds has played a huge role, uh, in helping us …

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Trained to Win with Hendrick Automotive

Trained to Win with Hendrick Automotive

It’s incredibly important for us to drive employee satisfaction in our organizationbecause we understand that a happy employee is going to drive a happy customer.Reynolds has helped us by making things more efficient.They’ve made things easy to work with and easy to learn.They’re the subject matter experts. They know how their programs workand when you …

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Hendrick Automotive: A Trusted Partner

Hendrick Automotive: A Trusted Partner

What Reynolds has focused on is making sure we have good operation.So if the economy does change, your partner is there with you helping you evolve,helping you survive, and that’s a value.Now their product is outstanding, but the key that makes them different is their passion.They have a passion for what they do and their …

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Employee Empowerment at Hendrick Automotive Group

Employee Empowerment at Hendrick Automotive Group

We look at what our employees think about our company, what they’re saying about howthey’re treated, what they’re saying about the environment they work in.When you have happy employees, they’ll make customers happy.A smooth operation makes their job easier.The car business is supposed to be fun.So I’ve been in it when it was really fun, …

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Hendrick Automotive: A Trusted Partner

Hendrick Automotive: A Trusted Partner

What Reynolds has focused on is making sure we have good operation.So if the economy does change, your partner is there with you helping you evolve,helping you survive, and that’s a value.Now their product is outstanding, but the key that makes them different is their passion.They have a passion for what they do and their …

+ Read More

Trained to Win with Hendrick Automotive

Trained to Win with Hendrick Automotive

It’s incredibly important for us to drive employee satisfaction in our organizationbecause we understand that a happy employee is going to drive a happy customer.Reynolds has helped us by making things more efficient.They’ve made things easy to work with and easy to learn.They’re the subject matter experts. They know how their programs workand when you …

+ Read More

Customer Experience at Hendrick Automotive Group

Customer Experience at Hendrick Automotive Group

I think customers are going to drive us.Whatever they need, that’s what we’ve got to accomplish.What we try to do is really understand, “If I were a customer, is this something I would like?”The single most important thing to us should be our customer experience.Historically, the customer didn’t have the knowledge they have today.So who’s …

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