State Farm’s “Preferred” Auto Body Shop Performs Unsafe Repairs

State Farm’s “Preferred” Auto Body Shop Performs Unsafe Repairs


I was right along and somebody hit me from behind and knocked me into the car in front of me the back end was smashed in and the front end was out dented up as well I spoke with state farms on the phone and they had basically told me they recommended this shop there was like one or two shops that they dealt with in Clinton and that was the one that they recommended me to take my car to if an insurance company tells you to go to a shop they’re under obligation to inform you whether they have a financial relationship or a contract with that shop in North Carolina it’s the law they never gave me a list of anybody else it was basically we recommend this place and that’s where I took my car I didn’t really ask any questions it took probably about maybe a week and a half maybe at the most it really didn’t take long for them to fix heels pretty fast job I have an office in Roseboro actually in Roseboro collision center and the owner Kelly black contacted me he was doing a repair on a vehicle that a lady brought in and noticed that the bumper wasn’t fitting properly soon as I popped the trunk you could smell a musty wet moldy smell and things were saturated with water dining where the spare tire was you could see damage that wasn’t repaired we had about Oh three-quarters of an inch of water actually laying in the trunk itself the body shop got paid to replace the reinforcement some folks call it a rebar it’s a steel bar that goes across to absorb impact we pulled the front cover off and we found it this front rebar was supposed to be replaced obviously it wasn’t replaced they just covered it up they put the bumper cover over top of it where you couldn’t see this what appears to have happened is the body shop was paid for work that wasn’t performed and billed for things that they didn’t do the bumper reinforcement was buckled it was pushed back into the radiator support and the cooling system therefore if this lady was ever hit in the front again the energy would have not been absorbed as it was designed by Nissan all that transfer of energy would have gone straight through the radiator pushed that motor probably into the seat into her lap this this whole section where the floor your trunk is what they call a trunk pan this body shop had charged the insurance company to replace this entire piece but instead of replacing it they just cut it and welded a section in and you can see right here the spot welds about every two inches two and a half inches and then seam-sealed through here that’s never going to take another rear head they took a torch cut out the damaged part it appears they put it on the ground they beat it back together and then soldered or welded it back in we’ve done a car liner measurement on the vehicle is out in numerous numerous points from front to rear and the rear probably as bad as bad as I’ve ever seen factory tolerance on a vehicle like this is within three millimeters we like to keep within two millimeters to stay in that spec and this one’s off seven and a half meters so it’s pretty far right when they’re right that much that’s why the doors won’t line up properly and there’s no way you can line this car up with a pulling it back square there’s no evidence of anything where they have ever pulled this car straighten it we went inside with a borescope which is simply a camera that lets us look inside the vehicle we can go into areas you can’t see with the eye we run a borescope up inside and you can see where it’s rusting already there’s no corrosion protection on the inside of that frame rail we found extreme rust poor Wells rips cuts hold it wasn’t filled a lot of body shops take a short cut at the very end it’s called not dressing a weld or not using corrosive protection on one of the main concerns that car manufacturers have is corrosion which you know gives premature failure of the metal which could affect occupant safety or airbag deployment premature or too late right here you know it’s rusted through there’s a pinhole through right here and any where you scrape on this you can see all these little bubbles that’s actually rust behind that seam sealer it’s only been a matter of two years so you know in another couple years this is this stuff’s going to be all everywhere and do your actual bill will probably stick your hand through it it’s going to be so rusty I’ve inspected cars for since about 98 and this has to rank in the top 1% of bad repairs it really makes me mad considering the fact that I was running around in an unsafe car with my child god forbid if something would have happened and somebody would have hit us the wrong way my child might not be here anymore I’ve been riding around in an unsafe car for going on three years now and I didn’t have a clue she never knew it and most consumers don’t they only know what they see it’s sort of like looking at a person they can walk around healthy but feel bad they go to the doctor and either may have heart problems or kidney problems or have cancer but they don’t know it these folks put this lady in harm’s way just to save a few dollars I often ask myself some of these technicians and body shops how they would feel if someone put their mother their daughter or their grandchild in a situation that like I put my customer in this kind of repair goes on each and every day the amazing part of this is we are small business and we find these kind of repairs almost weekly but I’ve never heard of an insurance company finding one of these repairs or reporting it I find bad repairs at shops time and time again and I notify the insurance companies that these shops are doing bad repairs however they’re never removed from their direct repair or preferred list the only thing that I can surmise is that they’re making enough money and saving enough money at that body shop that they’re not worried about the consequences they’re putting families and lives at risk just to save money there needs to be a system of checks and balances if the state would license body shops then pulleys license are finding heavily this stuff would the end immediately and I think there’s a way of doing that without very little tax burden on the customer by license and body shops certifying technicians and holding them accountable if you go to a shop that’s a direct repair shop or an insurance shop whether the accidents your fault or not you want to get a post collision repair inspection just for peace of mind now each one of my locations at collision safety consultants we offer free visual inspections so you can contact me and if I don’t have a shop in that area I’ll refer you to a shop that will do a free post collision repair inspection


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