Quick Lube Process- New Employee Training Guide

Quick Lube Process- New Employee Training Guide


so our process begins by safely got in the vehicle over the bay once you do have the vehicle properly in place you’ll begin your multi-point inspection process by first checking out your lights and your wiper blade condition you’re checking the lights you do want to check both the high beam and low beam lights as well there’s your turn signals and hairs or lights and then you want to begin to check out the rear tail light checking out the mixture doesn’t know blowing out brake lights or TAC light bulbs if you are the technician who pulled the car in you will not let it take this opportunity to go ahead and reset the maintenance data reminder you’ll do this through your various trip setting options and then there also may be an option to do a reset of maintenance through the navigation system and there you want to be sure that you do turn the light position back to the customer’s desired selection as you’re gonna proceed with doing the topside of the vehicle you’ll first begin by removing the oil cap and placing it in the hood latch area this is the help insure that we don’t accidentally close the hood without securing the oil cap back now you’ll also check your oil level on arrival to ensure that it is to the full mark if it is not this could be an early indicator that it could be a possible consumption going on or loss of water potential you’ll begin the process as well by topping off each of the fluid levels you start from the left side of the vehicle first topping off your washer fluid and then moving to the right to check each other fluid level as well such as your coolant your transmission fluid if optional and your brake fluid level if you do indicate that any levels are low you do want to get with the immediate team leader or supervisor either do a further inspection to bestir there’s not an underlining concern such as potential brake wear or potential leaks that could be coming from so we’ll the next before my battery and charge the system check to ensure that the battery is in a good state of note be sure that you are applying the correct cold cranking average when testing a battery according to the group size also check for any signs of corrosion or abnormal T’s or bulging within the battery case if so we do want to inform the customer of the results of deviously with each test we do give a battery printout so that we can inform the customer the current state of health of their battery we will next check the condition of the engine in the cabin air filter when checking the engine air filter carefully unlatch the clips attached to the air box to gently remove the element filter from the housing and when checking the cabin air filter you want to detach the glovebox from the body of the dash to gain access to the cabin filter door in tray and when pulling the filter forward you want to be careful that there’s no debris that could potentially quality on into the blower motor area once we pulled the filter out and did a proper inspection we want to carefully make sure that we are putting the removed components back together and make sure that secure them properly and do one quick test and check to make sure the door is opening and close it in the operable normal once the oil change process has begun and you’re on the bottom side of the vehicle you want to use your 14 millimeter wrench to break free the drain plug once the drain plug is broken loose you should better remove it fully by just twisting out with your hand if you do run to any issues of it not coming out smoothly or getting stiff you do want to stop the process to inform a team member or a group leader about the condition of the drain plug your next proceed with changing out your oil filter on certain makes and models you may have the special grab a shield or a gravel guard that’s in place that you do want to properly remove down to gain access to the oil filter housing when removing the oil filter from the housing you do want to use the proper canister tool cup that is the right fit for your model and once we do for the oil filter housing or filter out one also make sure that would replace the small oil ring gasket that goes around the canister housing and ensure that is a proper seal and holds the right amount of pressure you want to make sure we clean up any collect that residue that’s around the canister housing or sheet if we’re doing a proper clean oil change well son make some models you may have a spin on tight filter and a plow removal of those you do want to pull the filter down and just make sure that the o-ring has came out along with the filter and not still attached to the bottom end of the motor once the oil is thoroughly drained you’ll reinstall your drain plug with the new drain plug gasket you’ll start this off by first spinning it in by hand once it’s been put by hand you’re finished by torquing it down using a special torque tool this will ensure that we have the torque to the proper to Yoda specification once you replace your spin on filtered you’ll use a bearing wrench to ensure that it’s been torqued down correctly once the technician on bottom is specified that he is ready for oil you will go ahead and proceed by adding oil to the motor we want to reference your weight and oil type by looking at the oil cap and seeing what is displayed on it when adding all you want to be careful that the tip of the nozzle is properly open and insert it into place to ensure that we don’t have any type of overs field I can shoot across the engine bay when you’re completed with that in oil you want to also ensure the tip of the old gun is also closed tight and securely we want to hang it back with the hoses hanging behind or inside the holding bin after adding oil you want to ensure that your oil cap is tight and secure down and that your dipstick is properly in place next we will complete our pressure system check and we’ll start the motor and allowed to reach 2500 rpm while this is taking place the technician on bottom is checking to ensure there is no leaks coming from the drain plug or the oil filter housing areas once the pressure system check is complete we’ll do a final check on our drain plug and our oil filter to be sure to tie it and secure it properly once we’ve completed our bottom and safety check we will check our final whole level to be sure that we got it up to the four more next we will complete our tire rotation service we will carefully lift the vehicle ensuring that we do clear all lift contact points and ensure that we do not come in contact with any of the exterior trim or body panel areas the bottom technician will complete a detail undercarriage inspection checking out the brake on the brake line system also looking for any apparent leaks coming from the motor or transmission area or powertrain system we also do a complete thorough inspection of the exhaust system we also do a tire pressure check to ensure that all the tires are properly inflated to the recommended psi when doing a tire rotation service you want to slowly remove the lug nuts checking for signs of wear or damage to the outer casing or stud as part of the inspection you want to use your tread depth gauge to measure the depth of tread remaining for the life expectancy of the tire so we’ll do a further inspection of the brakes and brake system will measure both inner and outer pads for any signs of abnormal wear we’ll also do a further inspection checking the lines the hoses and calibers for any leaks or abnormal shoes when reinstalling wheels we want to first start by placing lug nuts on securely by hand once lug nuts are in place we will tighten them down using a special torque limiting tool to ensure that wheels are tightened to the toyota specification so complete the tire rotation service we will do a final safety check by kicking and having a team leader verify that all wheels have been torn and secured down we will then properly reinstall all wheel caps or center caps next we will safely lower the vehicle ensuring that all blocks are removed from the lifting area will also do a detailed inspection checking your belts and hoses and check for any signs of leaks or residue around the engine bay area once your top side inspection is complete we’ll do one final safety inspection to ensure all your fluid levels are topped off and all your items are secured and tightened down to conclude our process we’ll fill out a detailed multi-point inspection noting any special concerns or upcome and recommended services that helps protect our customers through this we’ll also replace and install the new decal sticker that also shares and reflects the customer next visit for their routine maintenance this completes a routine service in a woman your vehicle is now ready for the next 5,000 miles you


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