Q&A with Bureau of Automotive Repair Representatives

Q&A with Bureau of Automotive Repair Representatives


question is that um sure ed mention about the UM the bar offers the the qualified 500 auto repair program for vehicles that fail the smog check as well as a required program for the kwacha the vehicle retired program for 170 exchange how do you qualify for this kind of program there are two ways for the repairs if you if your car has been directed in other words you didn’t notice that you have to go to a test only most of the older cars are directed vehicles so any car that’s 1996 and older would more than likely qualify and n even cars that are newer than that as well if they are a directed pinochle the other way is if you’re low income right so if you’re low income and your car fails those long chat then you can qualify so jerking no income eligibility if your car has been directed to a smog test only station if you do have a low income then you don’t have to have a directive vehicle you can by just with your income level so there is like an application form with some there’s an application form you can go into any of our field offices you can contact through our website but if you want to have the repairs done immediately you can go to the field office and you can actually get your application approved right there on the spot we do them same day any we have 12 field offices throughout the state and so you can go to any of those field offices here we have one in San Jose one in south san francisco and london Hercules but you can always go to the website get the application you can fax it in mail it in and we’ll get it back to you very quickly ok the website would be the the health spa importances you can go to any of the website you can go to drive hell healthy thong you can go to auto repair CA gov or you can go to smog check da comp and any of those will get into one and then to retire you just have to want to get rid of your vehicle so we work our field in fact coming up in July we are changing how we’re doing a crushing program and it’s just you don’t have to fail the smog check program you can if you’re just tired of this old car and it has to be running because what we’re doing is we’re buying the emissions from that assist from that part and taking it out of polluting the air so the car needs to be running because we’re buying the emissions from you we’re buying what you would have polluted if you continue to drive that car so it’s a thousand dollars is what will give you and then they crush the vehicle I say thank you again I don’t know what you doing the trash beautiful they’re recycled to metals we have we have a couple of recycling places here in the bay area where we take dismantlers where we take the cars and they actually grind them up into little pieces and they all all the metals go into different to different bins it’s quite fascinating yeah so what we you know the goal is to get that car that’s polluting off the road and take it out so it can no longer pollute and then recycle the materials so maybe make new cars all right yeah can you give us an example of a consumers problem with the auto repair shop that you have to resolve typically it’s they didn’t get what they paid for or they don’t feel that they got what they paid for and what we will do is a field representative will go out they look at your invoice that will look at when you first get to the shop they need to discuss with you the repairs that are going to be made you need to sign and agree to that and if you if they make repairs and they haven’t asked you if they can make those repairs or told you they were to make those repairs then that’s a situation where we will intervene with the shop most of the time we try to resolve the issues but if we find a shot that is continuing to do this then we will send undercover cars and center over undercover people in to actually see what’s going on within that shop we do a lot of secret shopper types of types of things where we’ll just take a car in that needs a repair our minor repair to see what the station goes with that typically it’s because we suspect there’s something wrong with the shop but you know that’s what we do on a regular make on average you know on the annual basis how many of those kind of get a bad shops that’s constantly trying to steal customers that you find out and then cancel their license um several hundred well but you have to remember it’s statewide and this is all auto body auto repair and smog check so in and also technicians smog check technicians we can take on those it’s important to know that for repair on the repair side they do not have to be licensed technicians only on the smog check side we licensed the shop and then the shop is responsible for the people that they hire but at this time they don’t get a license with us or they’re not registered with us so we would go after the shop and not the technician on the smog check side we can go after both the technician and a smog check station and soon we may even be able to go after the customer if the customer is going in and paying for any legal stuff in other words they are paying the shop to do something illegal we will go after both the show and in the future probably issue some kind of citation to the consumer as well because they are participating in the illegal activity and I know people get very you know they get very frightened when their car fails the smog check program and people immediately know it’s some money to get their car fix but in the long run if they don’t get their car fix it will break or fall apart later and probably end up costing them much more money to repair later as opposed to you know getting it done right after there’s their crop nails the smog check is really a health check of your car and so it’s not only meant to clean up the air but it’s also meant to notify you that there is something wrong with your car that needs to be repaired or it could end up in severe damage later down the road and cost you much more money so I know it’s a frightening thing to go through smog check try to make it as friendly as possible we try to help you and assist you in any way that we can we do have a program if your car failed smog and you’re not able to get it repaired properly and you’ve gone you’ve tried different things we have a referee program that you can go to it’s like an independent person they’re at most other colleges we have also the referee locations and they can kind of give you may be a possible way to get your car vision low income tax system call Louise low income for consumers I guess the media gets the same I think it’s two hundred and twenty-five percent of the of the national averages so I don’t know exactly what that yeah it’s on the application you know yes and that’s available on our website and also you they can call the local field offices also for that information but it’s actually on the Consumer Assistance Program application it has been quite a stir and there are stations the stations that are able to make those repairs are called gold shield stations and we do have those listed as well so you would want to look for a gold shield station and they would also be able to they have applications available for you as well if you didn’t want to go through our website and the average repair is around two $90 so we even though we will give you up to 500 to repair in your car it’s for the emissions part only so we’re not going to fix your bumper we’ll just fix the emissions part of your car in order to get it money so that you can get it smogged but the average repairs around 200 around 290 just under three hundred dollars so our 500 level allows these people to get their car pics so that they can get it he’s very stelae yeah if Hogan you I many years ago you know if you drive down the road you see a car belching out smoke and all that either a toll-free number you can especially we are stuck behind yeah you’re here san francisco bay area are your San Francisco Bay Area Air Quality Management District there they have a name and you can call that and I think it’s 1 800 exhaust rattle and or you could call the chp i think they also take those as well so we do you can report their license number as well yeah we try to get those off the road we now do a smoke test at we at me included that last year for all of the smog checks so we do an evaporative test which is we pressurize your gas tank to see if your car’s leaking gasoline we added that two years ago and then last year we added the state test and the smoke will test if your car is smoking it won’t fail dog so if it passes everything else and you have smoke coming out of the tailpipe you will fail smog if your car is leaking gasoline in any of the tubing or any of that it will fail el smog as well and then Diesel’s just started coming into the program as I’m April first so newer these diesel vehicles are subject down to the program if the program state funded or yes it is funded it is not kind of through the general fund it is funded through the smog certification feet so when you pay a eight dollar and 25 cent smog certification people and that money goes to both the consumer assistance program as well as maintaining all of our offices and the field offices and our staff like salary so it is what we call special funds we get no money from the general fund of in terms of informing consumers about bar in what you do what are some of the steps that the process that you take and getting the word out of the services we offer well we have had a public relations campaign for the last three years and we have entered into contracts with them to go out and advertising so we have had done a significant amount of advertising in the past two and a half years unfortunately with the state budget they have cut back on this last six months of advertising for us until we see what the future is like with the economy in California we hope to get back into the advertising but we really focus on low income communities underserved communities we really want to get the message out to people about maintaining your car about the assistance that’s available them why we’re doing it in different languages the Asian language are not the only languages that we do our brochures we really it’s why we’re doing this today is to get the message out to you so that you can get the message out to people who may not not normally be served by government and so that’s really our goal


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