My Carvana experience as an automotive professional!

My Carvana experience as an automotive professional!


alright guys what’s going on finally another video here from Kyle’s cars and right now I am currently sitting in a 2016 Chevy Silverado things only got less than 20,000 miles and I just got this from that little online dealership you guys might have heard of called carvanha they got commercials on TV 24 hours a day ads all over the internet everywhere you look and seeing as I’ve had some dealings with rumble on which is kind of like the motorcycle version of carvanha they’re now doing cars as well I decided I’d try my luck with carvanha see if they are a little bit easier to deal with and I would say in some ways they’re better and in some ways they’re about the same so net benefit I guess but let me explain now I’m not gonna do the same thing I looked at some other videos of people talking about carvanha and most of it was just stupid little gimmick stuff about them delivering the car Oh No [Music] or them getting the car from the from the car vending machine which is a total gimmick so let’s see what happens [Applause] you I don’t think that’s what matters that’s like the 1% of the whole process right and the most important thing is putting your deal together and actually living with the car afterwards because you gonna be making three to seven years of payments on this thing so you know are you actually gonna be happy with the experience overall 11 sighs Scottie what do you think about getting a car from one of those car amps what I’ll say right from the start is it is infinitely faster to get your car through carve on it I have been a part of several dealership motor vehicle buying experiences in the last year or two I will say that typically my experience both from a franchise dealer in an independent dealer the process has run between five to twelve hours in and out and twelve hours is way on the bad end of how long it can take but I would say about six hours or so is a pretty good median number to say if you buy a car from a dealership financed that’s what it’ll take you to get in and out with your car or more if it goes over two days but six is a pretty good rough number the total amount of time spent on this was a total of three hours and it was only three hours because of an issue not because the actual process takes that longest I would say if carvanha could do everything perfect if it were just a perfectly well-oiled machine potentially you could be into this with about an hour of your time it took about 20 minutes to process all the paperwork after I figured out what vehicle I wanted on carvanha now I had to go back and check about three or four different times before I finally found the truck I wanted and I’m not gonna review this particular truck I just wanted to show you that I actually have it I’ll make another video about the truck at another time but you know I had to go back and forth a couple times because I wanted something very specific if I was gonna have it for that much time I needed to find something at a certain truck at a certain price and that was the only way I was gonna do it so after that the actual filling everything out took about 20 minutes setting everything out and then once the truck arrived it took about 20 minutes 30 minutes to deal with the guy delivering it in finalizing everything with him so in theory you could be all set with this in about an hour and best part of it is is you’re all you’re doing it all from like wherever you want you know you can do it from your house from your work wherever so an hour spent at home dealing with something it’s infinitely better than an hour spent elsewhere dealing with something in my opinion you know you don’t have to you know be in front of a bunch of people you don’t know and all that that’s just my personal opinion so those are the good things about it I’ll also say that it seemed like their financing terms were a little bit easier than most dealerships the interest rate is pretty standard as far as down payments go I was you know pretty much on par with most dealerships I did get this truck for about three to five thousand dollars less than any truck like it was being sold pretty much anywhere else so that’s a benefit a huge benefit really I mean it’s all about the money at the end of it and the terms of this deal are really good because here’s the thing they know that you can’t see the vehicle before you buy it but they want to sell it to you any so what they do is they give you this seven day test drive type of thing so you have seven days in four hundred miles to drive the thing to decide if you want to keep it permanently which is great so even though you don’t get to see it before you buy it and you know you kind of like taking some small risk they are making up for it by letting you you know change your mind within seven days and that’s awesome and you know that’s the best thing about it now here’s the bad parts of it okay so I’m just gonna address the bad parts as you know in exceeding order right so I wanted to just want to start with somebody in another video said to do your test drive you have to prove your insurance which is correct I don’t think that that’s a bad thing right because as a business owner thinking about the liability of that you know you can’t just let somebody take the the vehicle for seven days on your business’s insurance because getting one or two people reckon these things and you’re getting it dropped like a bad habit or your rates are going to go through the roof dealership insurance policies are already pretty high I think I don’t think that’s an unreasonable expectation it’s probably a stipulation that carvanha had with whoever insures them that they couldn’t let people keep these things for days and days so you know yeah take the good with the bad no you can’t drive without your own insurance during your seven-day test drive but you get a seven day test drive now if you decide not to keep it you’re only gonna pay the insurance prorated for the days that you had the vehicle which is also pretty fair I guess it depends on what you pay in insurance but like for for me it was just a matter of just adding it to insurance so I didn’t pay anything upfront for the insurance that’ll be billed at the end of the month so if I change my mind all that will happen is is my regular insurance and you just add some pro-rated amount for the dates if I were to change my mind so you know that’s not so bad now if you have to pay $300 a month for full coverage insurance that might be you know some significant number because you know it’s $300 a month divide that by four but if you’re only paying about a hundred a month which is what this is you know seven days is you know a burger it’s like whatever I’d rather take that risk personally so I don’t I don’t really think it’s I think it’s pretty neutral and the insurance thing and then the worst of it really was the logistics of actually making this work so the thing about it is is carvanha doesn’t have a dealer’s license in every single state it’s just not possible and I speculated in another video about how they must be selling cars all over the country and now that I’ve done a deal with them I have a much better idea of how this works so essentially carvanha I know for a fact has a dealer’s license in Texas and I know for a fact that they have a dealer’s license in Georgia and I’m sure they have dealer’s licenses and other states and it depends on the regulations of the states about how they decide where they’re gonna get their dealer’s license so it’s easier to get a dealer’s license in Georgia than it is in Virginia so they decided to make Georgia the hub so they go and they buy cars pretty much everywhere and then they take them to their law in Georgia and then they have satellite facilities where they do not hold cars they only do processing on the cars at the satellite facility and out of the actual delivery guys mouth no car is even allowed to stay at the facility here in Virginia unless it is being sold like the next day so essentially what you’re getting is if you live in Virginia for instance is you’re buying a car from a Georgia dealer that is being exported to your state or if you already live in Georgia then you’re aspiring from a Georgia dealer there’s a problem with that though so because they can’t hold the car in the law here in Virginia they have to take it in the morning and deliver it that evening because of that what happened is is everything got really really delayed because they came from the truck was owned in Florida then bought by Carmona and brought to their law in Georgia then sold to me in Virginia so then they had to transport it from Georgia to Virginia then because Virginia you’re supposed to put an inspection sticker on everything they don’t technically have to because they’re not a Virginia dealer but they do it as like a courtesy they have like four different inspection stations around Richmond that they use to do this they bring it to the inspection station they’ve overloaded an inspection station with way too many vehicles so everything is just backed up and the delivery was already supposed to happen at six they offered to deliver it like at noon or three o’clock but we decided to just have it deliver it at six thank God because even though it’s supposed to be delivered at six they’d showed up the morning of the delivery and by the time everything was said and done he was two hours late he was there I almost 8 o’clock before he finally delivered this thing which I’m not pleased with punctuality is important to me especially when you’re talking about pretty large purchase like this so I wasn’t real happy with that and I expect that that’s probably very often the case it doesn’t seem like this could possibly be an outside event like a an abnormal event just judging by the logistics of how this works is there a better way for them to do it legally speaking probably not unless they just obtained a dealer’s license here in Virginia and can hold the vehicles here for a whole day now my final complain about this is 150 point inspection which this is a big one guys because here’s the thing I don’t really care about the 150 point inspection because I’m in a truck that a factory warranty so if anything’s wrong with it goes to GM dealership and they fix it I don’t care but also if you advertise as 150 point inspection people expect you to have done 150 point inspection as a professional and the automotive industry I know that this truck could not have passed 150 point inspection but I also know they wouldn’t have had to pay anything to repair it so because it’s under warranty so I don’t know why they would have marketed it when it wasn’t really ready for sale and this scares me because there are some cars on their site that are not under factory warranty and they’re saying that they hundred and fifty point inspected those so like I said if you’re buying a car that’s less than five years old and has less than 60,000 miles significantly less then you probably don’t care right any mechanical issue you just ring to the dealer and they’ll fix it and like I mean it’s annoying but whatever but if you’re buying a car like they have some 2011 2012 cars up there I’ve seen I think I saw one as old as like 2008 one day but I might be wrong about that but I think there was like an OE torrone mind that they had for sale that’s way out of warranty and you know you’re expecting them to do 150 point inspection and it doesn’t seem like they did and here’s the problems that I found just since I’ve had it so number one the transmission seems to be not shifting quite perfect here now basically what happens is when I pull out out of my driveway the road that my driveway comes out on is a 55 mile an hour road so you gotta kind of go from 0 to 55 you know it’s a pretty good jump so when I take off to go down that road the first a second gear shift it kind of jumps into a neutral and we’ll just go it’ll just rev way up and then it’ll catch second and go that seems like maybe something you could miss in a hundred and fifty point inspection it doesn’t have a check or anything like that but I would think that a vigorous road test should be a part of any 150 point inspection I mean a hundred and fifty points driving it wasn’t one of them I I don’t know but I will admit when we test drove it before we took it from the truck he pretty much we didn’t get to go that fast we just we don’t want to leave the guys standing around for an hour waiting for us to test drive this thing at eight o’clock at night so there’s the one thing right there and the other glaring thing that I found is the rear pinion seal seems to be leaking not enough to like leave a spot on the ground but the whole front of the differential is just covered in oil so yeah that’s not good and the exhaust resonator so there’s a muffler and then there’s a resonator mid pipe resonator has some rust forming on the case of it all of that stuff is covered under warranty the transmission and the pinion seal would be under the powertrain warranty which is five years 60,000 miles so I still got some time on that and the exhaust would be under the corrosion warranty which is like way bigger it’s like a seven-year corrosion warranty I think some like seven-year hundred thousand something like that so all this stuff is covered under GM’s warranty but I’m going to caution you guys if you were buying a car from this company that is out of warranty not to trust 150 point inspection now if this was not under warranty I wouldn’t have even let him take it off the truck I would have said nope just take it back with you because I’m not paying the fix of stuff but because it’s covered under warranty I figured you know let me find some bigger stuff that maybe won’t be covered before I just go ahead and say no on that so basically I don’t know like I’m uh I’m a little bit on the fence honestly about giving this truck back because of those issues on one hand I don’t want the downtime it’s not going to be anything out of my pocket because it’s covered under warranty but god knows how long it’s an antique before I get the thing back for them fixing and making a payment on a truck that I just got and I’m already getting stuff fixed like big stuff um so yeah that kind of sucks but on the other hand I don’t know if I exchanged it for another truck one I haven’t seen any that fit my needs other than this one even at local dealerships and the ones that are like similar to this at local dealerships are always thousands of dollars more so I’m not stuck behind between a rock and a hard place like I said if this thing did not have a factory warranty it wouldn’t have even made it off the truck I would have just not even bothered but because I kind of know I can get it fixed for free anyway I’m kind of like um maybe I already have it it’s just easier but yeah definitely keep an eye out for the warranties and the miles and stuff like that because the hundred and fifty point inspection that they do isn’t worth the paper it’s written on honest to god if you get it for a seven day test drive maybe pay a really good shop to look it over and I’m not talking about like one of these guys that just you know whatever I mean there are good shops and there are bad shops you probably want to try and pick one that you get some rapport with and even then sometimes it doesn’t work good I mean I have the best rapport myself so I always know what I’m looking for but like for instance I bought a truck from a guy that was junking it because a shop told him it had a bad transmission it didn’t even have a bad transmission he just needed fluid and I drove that truck for a thousand miles and then I sold it for a pretty good profit so you know like stuff like that does happen with shops and I’ve had some shops that looked at a car that clearly had bad struts like completely blown out struts and didn’t mention it and had it you know I seen a guy tell so you know past somebody first state inspection with a broken belt in their tire you know you couldn’t drive the thing down the road without it shaking you into the bitch so you know I feel like that might be what’s happening with these 150 point inspection Slyke there there’s some subjectivity maybe the guy that does it get too paid per inspection he’s just trying to pump these things out he doesn’t care if something needs to be fixed she just wants to get paid that could be what’s happening here maybe he’s not that experienced I don’t know who is doing these hundred and fifty point inspections for carvanha but they need to step it up because this at least the pinion seal that that’s major man that’s obvious so that’s kind of like my point of view on it I like I said I don’t know if I even I’m going to keep it because I’m kind of like you know like this stuff I don’t know if I want the downtime on it so I figured I’d make a video now and tell you my experience and if I end up exchanging it for another truck I’ll let you know what happens then if I end up keeping it I’ll let you know what I think of it over the long term and I’ll make a bigger video about this truck in particular and yeah thank you guys so much for watching if you like this video hit that like button and if you want to see more videos like this subscribe for more i’ll catch everybody in the net


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