Learn about F&I Training for the Automotive Industry

Learn about F&I Training for the Automotive Industry


hello Herschel fees here for why management whether it be step selling menu selling staggered selling or a variety of permutations the best F&I sales process continues to be discussed and debated nationwide the auto industry continues to look for the magic bullet with respect to a successful F&I sales process that delivers customer satisfaction and desired product penetration and profitability some sales processes even become trendy touted as the next big thing however the secret to success in the business office is not the sales process all of the various F&I sales processes whether stepped menu staggered or others have produced outstanding good mediocre and poor results some business managers flourish with one type of F&I sales process while others even working in the same dealership fail when business managers struggle and departments underperform it is usually not a matter of the chosen sales process rather it’s simply the fact that the business manager does not have a concise documented rehearsed enthusiastic and effective product presentation for each of their business office product presentations presentations that develop need and ones that also deliver the correct product knowledge even if technical the Xoom professional business managers program does not focus on a trendy of an i sales process instead it focuses on the presentation of each business office product customers generally do not want to buy F&I products unless they feel there was a need and a benefit the Xoom program assists business managers to 1 establish a true need for F&I products to professionally confidently and enthusiastically present F&I products 3 overcome common and challenging customer objections and 4 convert cash and line of credit customers to dealership financing with entirely new approaches the Xoom professional business managers program introduces various sales processes however it does so only to encourage business managers to choose the one that fits their personality style and dealership demographic in other words with the focus of the program being product presentations and not sales process it allows business managers to insert their product presentations into any prevalent and desired sales process the program is a pure product presentation and closing program less on trendy sales processes in theory more on practical skills building and preparation for highly researched and challenging consumers program content includes the job description priorities and performance standards of the dealership business manager setting up the business office for selling success and marketing the business office throughout the dealership relevant product knowledge facts and statistics that establish the consumer need for dealer plan financing creditor insurances extended warranties and vehicle protection packages discussion and probing questions that uncover the consumer need for business office products visual tools that introduce business office products and presentation perfect which represents our concise modern intelligent and effective presentations for dealer plan financing creditor insurance extended warranties and vehicle protection packages closing perfect closing concepts and rebuttals for overcoming the most common and difficult customer objections to business office products the Zoom professional business managers program employs lecture group discussion written quizzes and extensive participant roleplay and videotaped roleplay and critique in a professional motivating and fun environment program takeaways include a 200 page comprehensive text-based manual a collection of 118 scripted closes a set of presentation perfect PowerPoint and video presentations for customers a presentation binder for customers a financial services brochure and point-of-sale displays a financial services zoom action plan and a framed certificate of completion the zoom professional business managers program is facilitated by an automotive training and consulting firm not a product supplier since 1991 why management has trained business managers from coast to coast in Canada and the US why management has also created and facilitated national Oleum training programs in the disciplines of F&I sales sales management and pre-owned vehicle management for these outstanding manufacturers and more why management trainers possess retail dealership experience in major metropolitan markets and have held the positions of salesperson business manager sales manager and general manager all have trained from coast to coast in both Canada and the United States your dealership business office can represent up to 50% or more of your total variable gross profit invest in this office and in your greatest dealership assets your people give them the training and tools to succeed and stay remember training is an investment not an expense we look forward to meeting your business manager I’m crucial T’s


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