How Tesla Handles Model 3 Issues

How Tesla Handles Model 3 Issues


– Good morning. How are you? I hope you’re good. Today we’re gonna talk about some issues I’ve had with my Model 3, and they’re pretty important to share. But before I get into the details there, I need to lay some groundwork, and explain the context behind this. (mandolin music) You see Tesla gets (bleep) about every little detail that
is just even slightly off. I mean, 1/16th of an
inch in between a panel. Material in a part of the
car you don’t even use, or people just don’t like what they chose, and how they did something. And you hear about it
nonstop in the media. Whereas other companies
you don’t really get that kind of scrutiny. Do you remember the Takata airbag recall? The one where there was basically a grenade in your steering wheel. So I remember this specifically because we had this issue. And it took us nine
months to get it resolved. We couldn’t actually use
our car with our son, because we were afraid, basically, shrapnel would shoot into his face when we got into an
accident, if we ever did. That’s terrifying, right? But yet we don’t think
of the manufacturer’s being the one to blame. And so, just take a pause for
a minute and think about that. (mandolin music) Before you scrutinize Tesla
over the minut little detail. So, back to the story though. So the first issue we had, started actually when
we picked up the car. I noticed water coming out of it, because the AC had been running, which didn’t really alarm
me or surprise me there. But I believe this is actually when the very first issue surfaced. So, this issue actually was caused by something called phantom touches. And, I’ve seen some other
people talk about this online. Apparently this happened back with the original Model S, as well. And the deal is, is that
how the screen is mounted, there’s tension on it. And apparently, it felt
like someone kept touching and tapping in the bottom right near where the volume button was. This actually led to some funny, some funny circumstances. Where we were sitting inside, and all of sudden the music started blaring out of no where, and we didn’t know what was going on. (loud music in the car) And in other cases, it was more concerning because it, essentially the car had
been running the entire time and the AC had been going, and that wasn’t good. (mandolin music) So what they ended up doing
was replacing the whole screen and they had to order a part, because each one is
tied to a specific car. It’s not like they’re just
interchangeable between cars. But I later learned that
they could have done it with a software update. They just didn’t have the right kind of
troubleshooting setup yet. And so they didn’t have the fix. And it was just faster and
easier to replace the screen. So the second issue was, this little door that
covers where the phones go and it was making a weird clicking noise. And they tried to fix it on the spot. Maybe there was like a
little piece of plastic in there or something. And it turns out that they just
ordered a whole new console, because they just didn’t want to risk it. And it was so new that
they didn’t wanna have me, have the car in the shop for a long time trying to troubleshoot it. So they just replaced it, and it actually was probably the easiest part of the whole thing. Then came number three. The third issue I had,
which is a bit more scary. (mandolin music) And so this one got me really kind of turned around. Because, they weren’t totally clear with what the problem was and how scary it might be. But they seemed extremely concerned. So after I got the first call, they really wanted me
to come in right away, but didn’t have too many
details or anything else. And I kept going, so I just kinda ignored it said look, you know, I can’t come in right now. What I ended up doing later in the day, after getting my car lowered up in LA, at Unplugged Performance. I, they called me again, actually missed a few calls from them. And as it turned out, they didn’t want me to drive at all, and they wanted to get me in a loaner. But the challenge was, is that I had a meetup the following day, scheduled with, I don’t know, 20 or 30 of you guys, to show you my car. To show you the Model 3. I was so excited to share it with you. And so I basically told them no. I said, “Unless you can get me a Model 3, as a loaner, I’m not gonna do it. Because you won’t tell
me how scary it is.” It was just kind of a weird situation. They seemed very concerned though, even though they didn’t say there were any incidents
or anything like that. So, what it came to be was, they found me one. They actually came to the spot in LA, they towed Tes. Took her in to get the
steering gear replaced. And what they did is
they gave me a Model S to drive down to San Diego, and I got the very first
ever Model 3 loaner. So this was the second time
I had to take the car in. The first time, I had that Model X P100D, which I wish they would have actually just taken it and kept it for longer because it was so fun to drive. This time I had a Model
3 loaner and you guys, many of you that went to
that meetup, saw that. That’s what was going on when
I had my car in the shop. What do you guys think of the Model 3? (crowd yells) So all in all, Tesla
really bent over backwards to make this experience work for me. Not only did they take care of me with getting me a Model 3 loaner. They were proactive in reaching out, in fact, notifying me via software that there was an issue that they had, that they had needed to repair. So since then, Tesla has actually
given me more information. Because I wanted to make sure
that when I told this story, I had all the contacts, and
not just one data point. And Tesla told me that, “the Model 3 “quality
and condition” scores, after delivery, are at
an all time high of 94%. These are the best customer
scores we’ve received for quality and condition ever, across all of our vehicles. Customers provide feedback a minimum of five days
after they take delivery, giving them time to thoroughly
scrutinize their car and get the opinion of
friends and family.” So the moral of the story is, that Tesla is going the extra mile here to make sure that all Model 3 owners, specifically, are being
well taken care of. And while they’re still in the process of ironing out all the
kinks and everything here. I think it’s important for
a lot of us to just know that they are taking this to heart. And that any problems you
have with your Model 3, go direct to the engineering team. And engineering, back at the headquarters, has to actually assess it and figure out what the problem is, and what the resolution may be. So, they are going way far and above any of the other manufacturer’s. Think about the Takata airbag again. There are people still today that haven’t had their airbags fixed. People are dying from
this, and it’s insane. We don’t really hold any
other auto manufacturer to the same level that we do Tesla. And again, I think that’s a good thing, because that will push them to succeed, and become even better. So I’m curious what you guys think. Is this something that we
should be really concerned with? Is it a great story and you’re thrilled about
how they handled things? Or do you have a Model
3, and you had issues? I’d love to hear about how your experience has been down in the comments below. Leave me a message and let me know. And don’t forget, when you free the data,
your mind will follow. Thanks for watching and I’ll see you guys back here next time. (mandolin music)


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