Honda – Service Information -Training – I-HDS

Honda – Service Information -Training – I-HDS


[Music] pleasure to meet all of you I haven’t been involved too much with now stuff in the past I’m a little bit new to this but it’s nice to meet all of you I’m from American Honda my name is Erin Walker and I’m an assistant manager in our publications department and my group is analytics and epubs and what that means to nasta is my team is the team that we put out the service information to the websites to our dealers and to the aftermarket so we manage all of the content that goes out there and take care of getting the information out there for write to repair so this is a look at our tech info honda comm website and what we have in here are a couple of things we wanted to highlight that we thought maybe people weren’t aware of and a little bit about the differences between our two different types of subscriptions so the first thing we wanted to talk about was on the free side we have information up there related to emergency response guides that first responders would need if there’s an accident particularly for hybrid vehicles or fuel cell vehicles anything like that tells them kind of the do’s and don’ts of what to do in emergency situations we also have information related to collision repair and Industry position statements those are all available on the left-hand side of the screen there’s links to order paper manuals and other useful industry links that people can click on to get more info we also have a user’s guide and then toward the bottom of that section we have basic information on the Tool and equipment programs so we’re going to skip past that and kind of just blow through this stuff really quickly so what we want to talk about today is the differences between the two types of subscriptions we have we have service Express and we have service information system service Express is typically what we promote to people and it is our site that gives them all of the basics for the right to repair information it’s got the service manuals it’s got the service bulletins accessory information and all of those bits and pieces in public occations service information system has that same information but also some value adds to it so it also has additional ways to search for information to qualify your searches a little bit better and to help you find the information you’re looking for a lot more quickly it also has information that Terrance will talk about in regards to diagnostic tool integration and brand-new as of this morning which I was sweating bullets making sure this was actually going to work for the presentation today is we have access now through our service information system to technical training modules so a lot of the same technical training that is available to our dealership technicians is now available to the aftermarket through the subscription for the same price okay so we’ll jump into it a little bit to show you some of the differences first off on the search capabilities from the basic version of service Express versus service information system so first up service Express you have the ability to do a subject search which means you’re going to put in the model the model year and you’re gonna select the type of information you’re looking for so in this case service specifications click search here’s your search results so pretty clear pretty simple straightforward next up is keyword search you have the ability to put in model year and a keyword search for your information those are your only two options to search within service express okay so all the information is there but sometimes what you end up with is a list like this which is very long your informations in there but it’s not very easy to qualify that search impair it down so here’s where we’re going to show you the other flavor which we offer which is the service information system and one of the value ads has to do with the way you can search for information so within the service information system you can do an info type search where you can say I only want to find ewd S&E TMS for this model type it in it’s only gonna give you the electrical information related to that the other thing you can do is a combination search and what we mean by a combination search is you can say I want to put in a keyword and qualify that by the type of information I want to find or the subject information I want to find so that’s gonna make your list much smaller and get you a lot closer to the information you’re looking for as you can see by this search right here if I had just put in I want to search for TPMS related to accord 2008 that list would have been pretty long because it would have been including videos related to that newsletter articles related to that anything related to TPMS but by having the ability to qualify it with a keyword and the type I can say I only want to see service bulletins related to that so you can refine that search much better the other thing you can do is add additional search criteria as well in this case I said I’m looking for the Accord 2008 service bulletins but I want to look within specific systems and components so in this case I said I want to see service bulletins related to the rocker arm assembly and specifically rocker arm shafts so that narrows it way down and says here’s your one bulletin that has to do with that so that can be very helpful if you are in the after market and you have a car in your shop that has a very specific problem you can search and find that information very quickly for that particular vehicle the next thing we are going to show is something that I’m not sure a lot of people realize is out there and it’s called the automotive reference guide now this is a publication that was created by an amazingly talented group within our company and it is a group of 3d artists illustrators and programmers who put together this amazing publication it’s called the automotive reference guide and the audience primarily for this when we put it out was service advisors so the point of this publication is if you had a customer that came in and didn’t really understand what you were telling them needed to be repaired in your vehicle the system that was involved or how something worked this guide would kind of break it down in very simple terms and a visual way to show them what you were talking about so I’m going to show you a couple snippets just really quickly of what is in the automotive reference guide this is something that’s great if you want to poke around in there later and review it there’s a lot of really cool information so you would go in there you’d say here’s the model I’m looking at and in this case I want to take a look at the engine and I want to look at a v6 engine and I want to look at an exploded view of the engine gives you the ability to go in there and pull this piece apart and look at the different components within it labels them all other things that it does is it has cool videos on how things work so electronic and driver assist in this case I want to see how does collision mitigation braking work and it’s going to show them a quick little video of exactly how it works what this feature does and it breaks it down very simply and visually so that they can understand the next thing I’m going to show is lane departure warning so it’s going to show here that the car is sensing those lines in the street when you start to deviate from the lane it’s going to give you a signal hey wake up if you’re falling asleep get back in your lane and just shows them very simply how that works the next thing again that I was saying just as of this morning brand new to the SIS site is training info so if you click on the tab next to the Search tab and you click on training info this is going to pull up the list of modules just like the dealership see so it’s going to show you technical training that’s available to your guys and the aftermarket shops for the same price of your subscription that you’re paying for aftermarket sis you’re now getting access to these training modules and we feel like this is a really great value add for the one subscription versus the other helps keep your Tech’s on that level playing field with the dealerships you know as the dealers are getting training on new things it’s showing up in here and a really great resource to have and now Terrence is gonna tell you a little bit about his side good afternoon I’m Terrence Vance I’m an assistant manager of special tools because there are two more of me I’d like to talk to you a little bit about diagnostic tool integration if you already have an sis subscription then one of the value adds is being able to link some of our service information with ihds which is our diagnostic software first one is called auto dtc search now you have to login we using your credentials just as you see here from within the tool and what happens is that when you perform an all dtc check the DTC’s are hyperlinked so you were to click on one of the DTC’s that was present it would then open up a browser and you’d be able to see what the diagnostic process would be for that particular dtc so just make sure you log in from within the tool not directly on our service information site it’s kind of what it looks like this is from within ihds on the left hand side would be all the DTC s that were present and the right-hand side is basically it’s a browser instance within the tool and these are all the hyperlinks here let me just say this to you don’t don’t let this screenshot scare you there’s a lot of DTC’s present here this is done on a bench ECU and if this were out in the field you would never see a Honda or Acura product with as many peacoats we make a quality product and I stand behind it the next tool is actually really cool not many people know about it but it’s called I troubleshooting and it’s kind of a guided Diagnostics that we’ve had for a while as browser based and it’s derived or based on the same XML that we have for our service manual so if you see it in the serviceman online the guided the guided Diagnostics that you’ll see within the tool are based on the same from information it supports all full model change vehicles from 2012 Civic and forward and you can launch it from within ihds or the online service manual so there are two different ways to approach it you can do it from within the tool first or go on sis first there’s an nifty feature called link mode and I’ll show you that in a second but on the top of the screen you’ll see what we call it’s a it’s an interface module so if you don’t click on that on that logo then you’d be able to link the the I troubleshooting app that’s in the browser with the vehicle and then you’d be able to actually pull data from the vehicle and present it in the browser Wow right and sometimes whenever possible will actually help the technician by making some diagnostic judgements based on the data that’s pulled from the vehicle so you have like a threshold a min and Max and if it if basically if it’s on the stream if it’s if it’s in the vehicle we can pull it into the browser and we can actually kind of highlight which way that we think the technician should go with a diagnostic process now fundamentally American Honda believes that the technician is in charge of making diagnostic decisions and we support the technician therefore we will not gate the technician and make him or her go down a certain diagnostic path they must still choose a B or C we highlight you really should choose a but you can do B or C as well and get lost if you want but I’m kidding cuz I mean we’ve all seen those education edge cases where you know we a is technically where it should be but I think it’s probably B so you can go and go to B instead and it’s only supported by Internet Explorer if you have internet explorer say version 11 you should be fine here’s kind of what it looks like on the left you kind of see but troubleshooting tree and on the right you see legs these different diagnostic selections that the technician can make on the top right I don’t have the fancy spotlight I don’t think I feel like Commissioner Gordon it doesn’t work nevermind but in the top right you can link your your interface module with with this I troubleshooting app and actually pull information into the browser you know like if you need to check DTC’s you need to clear DTC’s different like pit values it’ll display that in the browser as well and and proceed on your way now what this tool is really meant for are for technicians who maybe don’t have a lot of experience and maybe they are really like a lot of these troubleshooting trees can be really daunting right because it’ll be like 50 plus steps right and so what we do is we dish it out one step at a time and it’s actually beneficial for the aftermarket guys who don’t have a lot of experience some of our less experienced technicians as well as veterans like thank you very much [Applause]


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