Auto repair shop owner says he didn’t rip off customers

Auto repair shop owner says he didn’t rip off customers


OF HIS CUSTOMERS BEG TO DIFFER.
SCOTT: IT SOUNDS BAD — 14
CUSTOMERS CLAIMING THEY’VE BEEN
DUPED OUT OF NINE GRAND.
BUT THE OWNER TOLD ME HE FIXES
THOUSANDS OF CARS AND PEOPLE
NEED TO PUMP THE BRAKES ON
PASSING JUDGMENT.
JOHN ROCHA IS PASSIONATE HIS
AUTO REPAIR SHOP SERVES, NOT
STEALS, FROM ITS CUSTOMERS.
I SPEND A LOT OF TIME OF MY
TIME EVERY DAY HELPING CUSTOMERS
THAT CAN’T AFFORD CAR REPAIRS.
SCOTT: BUT IN A LAWSUIT
ANNOUNCED TODAY, THE ATTORNEY
GENERAL OF MISSOURI CLAIMS AT
LEAST 14 PEOPLE PAID FOR WORK
UPFRONT AND IT NEVER GOT DONE.
SO THOSE PEOPLE, YOU DON’T
BELIEVE YOU OWE ANY MONEY.
NO, I DON’T WANT TO SAY THAT.
I DON’T WANT TO SAY ITS
NECESSARILY, BUT YOU HAVE TO
UNDERSTAND THAT IF YOU HAVE TO
COME TO ME.
SCOTT: MARY FINAZZO AND HER MOM
TELL ME THEY DID, TO NO AVAIL.
FINANCIALLY, ALL OF THIS HAS
BEEN TOO MUCH.
IT’S JUST KILLED US.
SCOTT: THEY SAY THE PAID $1100
FOR REPAIRS, BUT NOTHING WAS
ACTUALLY REPAIRED.
NOW THEY ARE LEFT CARLESS.
I CANT GET TO MY DOCTORS’
APPOINTMENT HALF THE TIME
BECAUSE I DON’T HAVE A CAR THAT
RUNS.
SCOTT: IT WAS BEYOND REPAIR.
SHE SAYS YOU OWE HER $1100.
SHE MIGHT FEEL THAT WAY.
SCOTT: RESTITUTION AND REMORSE
— EITHER WAY, THIS CASE HAS
BEEN ANYTHING BUT QUICK FIX.
I’D LIKE TO SEE HIM PAY HER
THE MONEY BACK AND SHUT HIM
DOWN.
SCOTT: YOU’RE CONFIDENT YOUR
BUSINESS IS ON THE UP AND UP?
I KNOW IT IS.
BUT LIKE I SAID, I MAKE MISTAKES
ALL THE TIME.
SCOTT: THE LAWSUIT ALLEGES ROCHA
ASKED FOR UPFRONT PAYMENTS
BEFORE ANY WORK WAS DONE.
HE TOLD ME THAT MONEY WAS
TYPICALLY USED TO BUY PARTS.
ATTORNEY GENERAL CHRIS KOSTER IS
SEEKING AN ORDER STOP HIM FROM
DOING BUSINESS IN MISSOURI AND
ALSO PAY BACK CUSTOMERS.

4 Replies to “Auto repair shop owner says he didn’t rip off customers”

  1. Happens all the time.Take theM to small claims, expose them and if the get enough cases they'll be under the scope. B.A.R. to protect you. Bureau of Automotive Repairs B.A..R. they help to investigate again its called B.A.R. If you feel ripped off. The court system is too slow so the BBC.

  2. Better Business Bureau is so slow and in most cases they dont do anything except take your report .Small claims court is a joke also.The one that will help you and most people are not familiar with is called B.A R. Bureau of Automotive Repairs again It's called B.A.R. they will look into it immediately. B. A. R.

  3. There is 0 information in this video. What repairs were supposed to be done? What the the ladies discuss with the mechanic?

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