A Career in the Motor Industry – Automotive Workshop Supervisor (JTJS62011)

A Career in the Motor Industry – Automotive Workshop Supervisor (JTJS62011)


hi i’m scott leak from AC high school i’ve just found out what it’s like to be an automotive technician and now i’m gonna step it up and be a workshop supervisor just going on road test from the workshop floor to managing the workers mentoring our students through those busy role is Steven Scott workshop supervisor for Continental cars outtie division what do you guys actually do there’s a large number of tasks involved in the job and the best way to get you understanding is to get you involved so let’s go alright the primary role of a workshop supervisor is to supervise and technicians making sure that they’re doing their job correctly also quality control once the jobs are completed we do the quality control as a workshop to was a part of your job is to make sure that they the guys are kept busy and there’s no downtime so as you can see the the job sir there’s not too many there at the moment so we’ll go and get some jobs for them so Scott this is their work load for the day yep that’s been handed through from serious advisor they’ve all got required by times the first thing I’m gonna get Scott to do is prioritize the job cards so they’re delegated to the appropriate technician with the right skill level and right skill set is your first job for the day and Nola I’ll leave you to it alright thank you as a result supervisor does pay to know your technicians strengths and weaknesses then you can plan accordingly and plan the jobs accordingly yes natsu very Frisco civilized now that the the ticks are all organized we’ve had an urgent job dropping so you need to have a quick look at that there’s a workshop supervised it’s not all about paperwork or just delegating work and organizing papers workload there’s also a bit of hands-on diagnostics and stuff that you have to do from time to time you generally need to be like a fully qualified technician jobs requiring a more advanced skill set will often crop up and in these circumstances it’s not unusual for the workshop supervisor to assist the technician or even work on the vehicle themselves right this one’s got a transmission fault so generally first what we do is bring the carrot plug in the tester I still like to get the my hands until job and I enjoy the diagnostic side of things and helping the guys out now that it’s finished this check we can print out the errors all right okay so this is not as technical as I thought it was going to be one of the other guys can sort this out so we’ll pop it into one of these slots ready for them to get onto after the next job right so now that max has got his next job part of your job is a workshop supervisors actually supervised the guys so we’ll walk around check up on everyone to make sure we everything’s going smooth okay let’s do that how’s it going thanks one communication skills is a an important skill to have when you’re at work shop supervisor definitely meet maintain a good working relationship with all of your staff that one’s doing well will that so we’ll move on to the next next job all right do it even though you can be very very busy as a workshop supervisor I find that just quite enjoyable and it’s almost the thrill sometimes especially if everything is coming together and everything’s working fine it’s that’s that’s a good day when you when you can get things organized and everything runs smoothly so time management the big thing here well it is about getting the jobs done on time and everything but there’s more to it than that if the jobs taking too long you need to know why is the guy having a problem or is he just working slow I think any supervisor or manager that’s in charge of a team of people you’ve got to have the company’s best interests at heart so if someone’s you know acting the goat and not not being productive you you’ve got to pull them up on it yeah so it’s not just about the cars it’s about managing people and working with them as well and that’s all part of the role of a workshops it wasn’t yeah good good especially to succeed as a workshop supervisor a high level of technical ear management skills are essential skills that the Enzian motor industry training organisation can assist in developing through their a tech program a tech is the advanced technician qualification and it is there more for supervisors or people who want to be supervisors to have that qualification completed and under your belt then it will give you a better opportunity for promotion later on in your career okay Scott the last step in the in the chain so to speak this car over here is just had some work done on its service so now we need to do the the final road test as part of our quality control this one and this one here yep get the roof done we’ll see what happens Quality Control is a big part of the workshop supervisors role essentially yeah – with that when you’re working in an upper market brand yeah then it’s important that the jobs are done right and that the customers are happy and that quality control can range from doing quick checks on the wood shop floor to make sure everyone’s working correctly right through to the final road test is it only the workshop supervisors that do the rotas yeah the at the end of the job when the technician is finished he’ll go through his final row test to make sure that he’s happy with it and then the job gets passed through to me and for final quality control yeah I’ll take a rightist and reach occurs work make sure it’s all okay I’ve got that pretty much concludes the typical flip-top supervisor’s day yeah what do you think oh great fun I could definitely see myself doing in the future excellent you didn’t do too bad thank you good luck thank you it was a real fun job differently lots of diversity in it one minute you’re on the floor the next year in the office don’t work and the interaction between the automotive technician and the service advisor as well you like the middleman so you go it’s quite a good job you to end row with a lot of people and it’s it was quite a bit of fun to become a workshop supervisor a high level of skill and experience in the workshop has recommended my toes national certificate and business first line management level four may also be useful as a workshop supervisor you’ll be responsible for a team of technicians so good organizational and time management skills are essential and these can be developed even further by completing the NZ Motor Industry Training Organisations a tech program the skills you acquire as a workshop supervisor are recognized internationally allowing you to work anywhere in the world and as the position of supervisor is the first step towards management the career prospects within the industry are endless supporting local content so you can see more of New Zealand on air


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