6 Things You Will Not Learn In Automotive Tech School

6 Things You Will Not Learn In Automotive Tech School


hey everybody tell us more homie mechanic calm today we’re gonna be talking about the things that you won’t learn when you go to tech school alright so going to tech school can be a big time commitment both financially and timewise and while you’ll probably learn a lot of things in tech school there’s no way that they can teach you everything so today we’re going to talk about some of the things that you probably won’t be learning when you go to tech school to become a technician alright a couple of things before we get into the show we got to talk about the sponsor of the day which is rain eater wiper blades having good quality wiper blades on your vehicle is incredibly important not only that it really is one of the easiest DIYs out there so if you want an awesome quality wiper blade at a great price check out rainier wiper blades at Rainier comm and also we are going to be talking about some of the things that you won’t learn in tech school but I want to make sure you understand I am not hating on tech school I went to tech school I had a great experience I learned a ton of stuff had I not chosen the path of going to tech school I absolutely wouldn’t be where I am today well coz one I probably wouldn’t be living in North Carolina but my career wouldn’t be where it’s at today so during this episode don’t be thinking that I’m hating on tech schools I’m just telling you guys some of the things that you’re not going to learn when you go there now some tech schools are going to be better than other tech schools so you may learn a little bit about some of these things we’re going to talk about today at some schools where others you absolutely won’t it really all depends on your school that you’re going to it’ll also depend a lot on the instructors that you have because some instructors may actually focus on some of these things while others may not you know like I said I like tech school I like this training before jumping into the field for some people like me that was really really important and it helped me out of ton some of you guys don’t need it some of you guys can jump right in and get into a shop get into a dealership and not have a problem but for someone like me it was really the stepping stone the foundation of building a career as a technician so let’s get into what you’re not going to learn at tech school number one how to buy tools you know when I went to tech school there was one tool brand that really was represented throughout the school they’re a big-time sponsor of the school and obviously all the tools there were this one brand and no whenever talked to us about how to buy tools you know it was always hey you get a discount with this brand before you leave school hey you get $1,000 worth of free snap-on tools when you graduate the program they never mentioned about buying tools on eBay or at a pawn shop or tool trucks you know not just snap-on in Matco and corn well there’s other tool trucks out there SMK I had a guy that had an SNK truck back years ago when I first started but there’s more than that there’s Sears there’s Harbor Freight there’s so many ways now especially today in 2016 to buy tools Amazon great place to buy tools you know places like Sonic that have kits and really cool packages of tools and tool boxes that you can check out in addition to other ways to buy tools no one ever talked about some of the dangers of being on the tool truck you know you walk on the tool truck and there’s brand-new wrenches and sockets and everything I mean even on the ceiling it’s everywhere and your eyes get really big you’re like I want all this really great stuff but it’s really easy to get into a ton of debt and a really high interest rate on the tool truck you know it’s not uncommon to have a 15% interest rate when you get on the tool truck and have an account with brands like snap-on brands like matte coat brands like Cornwell it’s easy to rack up thousands and thousands of dollars and the cool thing for them is they break it up by week so yeah 25 bucks a week you know one hundred hundred twenty-five dollars a month fifty bucks a week seventy-five bucks a week 100 bucks a week you do the math it’s really easy to rack up three four five hundred dollars a month worth of tool payments on these trucks so when it comes to buying tools be smart be careful don’t get caught in that trap number two flat rate now I’ve done shows about flat rate but I’m going to give you a really quick overview flat rate means that we’re paid by the job so whether a job takes an hour or three hours we’re going to get paid the same obviously the incentive is to work harder and do the job faster or buy tools to do the job faster to get paid more effectively per hour and the way they sell it is hey look you can do a brake job in 30 minutes that pays one hour so that’s second half that 31 minute to one hour time you’re on another job so now you’re of getting paid for two jobs at one time and if you’re really good you can stack and stack and stack and you rack up what your effective hourly rate is well they never talked about the downside of it they never talk about how to manage time when you’re getting your butt kicked on a really hard diagnosis problem or how to deal with it when there’s a customer on the other end that can’t tell you hey here’s seven hours worth of diagnostic time figure out what’s wrong with my car so they they talk it up like it’s a great thing no one really goes into detail about some of the negatives of flat-rate and how to get out of these sinking pits you know that you can really get yourself in while you’re on a flat rate pay plan now flat rate has its own issues you know kind of like we’re not hating on tech schools today I’m not hating on flat rate it has its goods it has its bad I’ve done shows about it before so you know I’ll link those shows up you can check them out but they really don’t teach you the inner workings of flat rate and how to deal with things when they’re bad now some of that they’re not going to ever be able to teach because it does come with experience and practice but the negative sides of it are really not ever talked about now number three something kind of on the flat rate lines but a little bit different and that’s how to budget your money as a technician I did an entire show dedicated to this specific topic so kind of like the flat right thing I’m gonna link it up I really recommend that you watch that show because I go into detail and give you guys tips on how to manage your money as a technician but the overview is no one ever talks about the seasonality or the ups and downs of being a technician as far as getting paid making money you know for me the week after Christmas is really busy the week leading up to Christmas is really busy the two weeks before that aren’t really that busy also we’re not far from the state capitol so when the State Fair comes that week that the state fairs here is really really slow leading up to tax time really busy the first two weeks of April really slow now that changes from shop to shop but you know you can sort of see trends in the industry as a whole and understand that sometimes we’re going to be slow sometimes we’re going to be busy and it’s really important to balance your paycheck with you know when you have a slow week hopefully have some money in their savings account when you have a really good week we need to be taking some of that money and putting it in our savings account to fill that gap of you know the wave pattern of high paychecks and low paychecks think about how much money we’re spending on tools and equipment getting started especially early on that becomes even more important not only that when you’re new you’re really slow so it’s even more important to budget your money properly number four working with customers I really feel like the days of hiding the technicians in the back of the shop and never letting them up front to talk to customers is completely dead sure there’s tons of shops out there that do that that keep the technicians keep the mechanics in the back and don’t let them have any interaction with customers but again I think those days if they’re not completely dead are really really really going away we never really talked about how to I don’t want to say deal with but how to interact with customers how to work with customers how to empathize with customers imagine what it would feel like if someone handed you a two thousand dollar bill and said hey if you want to get to work tomorrow it’s going to cost you two grand and a lot of people don’t have that kind of money just like that to give you to fix their car so you know we never really talked about a lot of these customer service skills that it really does take to be a successful technician today I was really lucky I was really lucky that I had a lot of that experience going in so it wasn’t a factor for me but I can tell you I’ve seen guys come out of school and not have the skills to interact with people let alone customers you know they have this idea that I’m going to be able to keep my head down I’m only going to wrench on cars I’m never going to have to talk to any customers well that’s not how it works in a lot of places in fact customers love when technicians come out and talk to them talk to them about their cars and explain to them what’s going on you as a technician come from a place of authority you speak with authority on what’s wrong with people’s cars in a way that sometimes a service advisor or service manager just can’t so understand that you are going to most likely be working with customers probably a lot more than you really may think number five how to sell work to a service advisor so the way a lot of shops work is I would car for a check engine light I’ll look it over I’ll diagnose the check engine light let’s say it needs an oxygen sensor really easy you know the overall catch of your check engine lights on and it needs an oxygen sensor what I do next is I write up my write up I take it to the service advisor and I say hey this car needs an oxygen sensor the service advisor now calls the customer says customer to fix your check engine light you need an oxygen sensor well there’s an art form really to selling work to an advisor a lot of times advisors do know about cars sometimes it’s more than customers sometimes it’s less but in order for an advisor to be in a good position to honestly and accurately sell work to a customer they need to understand what’s going on so if I just say hey this car needs an oxygen sensor you know throw my write-up well that’s all that the advisor knows but if I say all right what I did was I pulled faults I found a code Pio 101 whatever oxygen sensor code I ran all these tests I’ve eliminated everything else possible the only thing that it can be is an oxygen sensor or I found a broken wire and the only way to really get this repaired is to replace the oxygen sensor because it’s broken right where it goes in now the advisor has some ammunition now they have facts now they have information to give to the customer and explain to them why it’s going to cost them four hundred dollars to get their check engine light turn it off understand that that’s what the customer sees they don’t understand all the inner workings of a car and how an oxygen sensor in an air flow meter play into each other and work with each other all they know is that it’s going to cost me four hundred dollars to get my car fixed so if an advisor can explain to a customer here’s why it’s going to be $400 you know it’s this much in parts it’s this much in labor and we ran all these tests that gives the customer a peace of mind in a lot of cases that just saying hey it’s 400 bucks you need an oxygen sensor never ever will and no one ever talks about that interaction between technician and service advisor and how important both sides working together really really is because if one side is working against the other side and you guys butt heads it makes for a horrible work experience believe me I’ve had great advisors had not-so-great advisors and even if the advisor didn’t know a ton about cars working with them is a lot easier than working against them and number six how to diagnose cars now to be fair to tech school there’s no way no way possible in a classroom environment that is basically scripted they’re going to be able to teach you how to diagnose cars properly what you learn in tech school about diagnosing cars is how systems work and how equipment works so we learn how to use the scan tool we understand how an air flow meter and an oxygen sensor work together and you get experience of using the – you know understanding the system and how do you press buttons on the scan tool but it takes time it takes experience it takes practice to develop your brain as a technician in order to diagnose cars you know you can take someone that has no experience fresh out of tech school and ask them to diagnose cars and I see it almost every single time that first check engine light they want to dive right in and find the most complicated problem and end up missing that the battery voltage was low because the battery is bad or the fuse is blown or the fuse is gone so you learn all the equipment but you don’t learn the process and it there’s no way to teach that in a classroom you have to teach that in the field you have to have a good mentor a good leader in order to guide you on this path and teach you how to develop your own process for diagnosing cars you know my diagnostic process is going to be different than the technician working next to me I may be faster with electrical diagnosis they may be faster with you know vibration and noise diagnosis but we have processes for each his may be better for one mind may be yet better for other but it took time and experience for us to build our diagnostic process in order to get to the point where we could actually fix a car just like with so so many things in life the best teacher for all of these things really is going to come down to having experience underneath the hood of a car so there you have it my top six things that you do not learn in automotive tech school again to be fair to tech schools a lot of the stuff the only way you’re really going to have a deep-rooted understanding of is have experience doing it and I even pulled out my UTI hot rod the power and performance to coursebook from from UTI back in the day this is circa I don’t know 2003 maybe early 2004 a lot of cool things I took really good notes back then I was a lot better student at UTI that I was ever in high school so alright guys I’m gonna wrap it up there question of the day what do you think the biggest thing lacking in tech school teachings is today alright so if you like the video please start a thumbs up on YouTube I always appreciate that you can also subscribe right here on youtube or on the blog at humble mechanic calm so you can also follow me on Facebook Twitter Instagram the blog and obviously here on YouTube alright guys thanks for watching and I will see you next time power in performance – check out this list of sponsors and sponsors that show sponsor that sponsored that class


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